1. Are there any fees to open or maintain a Merchant Account?
As mentioned in the WePay Help Center, there is no setup cost or monthly fees to create or use a WePay/Chase-Manhattan Bank Merchant Account.
2. What are the Transaction Fees for Online Payments?
WePay charges credit and debit card processing fees of 2.9% plus 30¢ per transaction.
If the payer pays by Credit Card, this processing fee will be paid by the payer.
If the payer pays by Debit Card, this processing fee will be paid by the merchant.
Our Lodge Page charges the payer a service charge or convenience fee that is detailed at the time of the transaction.
3. My member was charged a Convenience Fee. Why is that?
Our Lodge Page charges the payer a small service charge or convenience fee that is detailed at the time of the transaction. This is separate from the processing fees that go to WePay.
4. What is the Surcharge and how does it work?
Credit card processing fees are now defaulted to Surcharging (Surcharging passes the credit card processing fee onto the payer, ensuring your chapter/club/lodge receives the full dues amount). In other words, the member will pay the credit card processing fee.
The chapter/club/lodge will bear the fees of 2.9% plus 30¢ per transaction if payment is made with a debit card. This is because debit cards currently cannot legally be charged a surcharge, while credit cards can.
5. How can I recoup those Debit Card processing fees?
A member can always select the button "make a donation to cover debit card fees" in order to automatically cover in full this 2.9% plus 30¢ per transaction for debit cards when making their Groupable Payment.
6. What if I want to turn off Surcharging for all transactions?
If you do not wish to Surcharge, please click Disable in the Dashboard > Dues > Surcharging.
*The Club will be responsible for the processing fees for all WePay transactions if the Surcharge is Disabled*
7. I have already set up my WePay Merchant Account, do I need to do anything?
If you already have a WePay Merchant Account, it is automatically Surcharging your members for Credit Card transactions at this time and allows the member to donate to cover their debit card fees.
Any credit card transaction will be automatically recorded in groupable:m2, and when a credit card payment is processed or when a member donates to cover their debit card fees, you will not see a FEES line in groupable:m2, since no fees are subtracted from your payout.
Any debit card transaction will record the FEES line as you are familiar with. You can recoup these by following FAQ #5 instructions.
8. Is it legal to surcharge a credit card transaction?
Pursuant to a settlement of the U.S. merchant class litigation, Mastercard, Visa, and other Credit Card Companies modified certain rules and business practices to permit U.S. merchants to apply an extra checkout fee, also known as a surcharge, to customers who pay with Mastercard-branded credit cards. The rule change permitting such surcharging went into effect on January 27, 2013. These fees are not allowed on Debit Mastercard or Mastercard prepaid cards.
The same is true for all other major credit cards after this settlement rule went into effect in 2013. Other national credit card processing services provide surcharging to customers. See xerofees.com and cheddarup.com for examples.
You can read Mastercard and Visa's surcharging statements below:
8. I would like more information about Groupable Payments. Where can I learn more?
For more information ➞ See Groupable Payments.
Setup your WePay Account by following these WePay: OLP - Accepting Credit Cards Setup instructions.